As the situation around Novel Coronavirus (COVID-19) continues to evolve, we are actively making the necessary changes to our protocols to ensure we provide safety and flexibility for our guests. We wanted to reach out to you with information about what we are doing here at Wharf Inn to support you and your travel plans. As always, the safety, security, and health of our guests and team members is of the utmost importance and our highest priority.
Here are the actions we have taken:
LOCATION - EXTERIOR CORRIDOR
We are OPEN for business. Our exterior corridor building at our waterfront location makes for a safe environment. Being across the street from the Bay, we get a constant natural breeze that flows throughout our corridors and balconies. We believe our building setup and location give us a major safety advantage over other traditional enclosed hotels and hope our guests feel more at ease when planning their next vacation.
FLEXIBLE CANCELLATION POLICY
We have modified our cancellation policy and allow for full flexibility and cancellation up to 24 hours prior to arrival.
For Third Party Travel Agent Reservations: Contact the booking agent directly to make any modifications to your third party reservation. We are not authorized to directly modify third party reservations.
For Direct Reservations: Follow the instructions on your Reservation Confirmation Email to cancel or modify your reservation. Call us directly at (415)673-7411 if you need any special assistance.
Our team has been educated and trained on routine cleaning and disinfection measures and CDC guidelines, abreast of the latest news and information from local and national health authorities, and has a plan in place should there be any evidence of this viral infection at our property or geography.
Cleanliness and Safety:
All employees are trained and practice frequent handwashing and use of Personal Protective Equipment (PPE)
Our staff is trained to avoid close contact and practice social distancing
Our staff has been instructed on increased sanitization measures we have taken to sanitize public areas, key cards, public bathrooms, laundry facilities, staff room, and specific touchpoints
It is during times like this where community must be galvanized and hospitality matters most. Whether your travel plans are now or in the near future, our friendly team members are ready to welcome you.
For additional information about Coronavirus (COVID-19), please visit the Centers for Disease Control and Prevention at CDC.GOV.
Best of Health,